Sales Policy

Preventing Underage Purchases of Alcoholic Beverages.

Purchases of alcoholic beverages by anyone below the age of 17 years is strictly not allowed.
When creating an account, Customers will be asked to provide a valid date of birth so as to verify their age.
All deliveries require an adult's signature.

Loyalty Scheme Products

Please note that whilst most products within Greens Supermarket website are eligible for the loyalty scheme, there are unfortunately some minimal profit products that are not eligible for the scheme.

Loyalty points that are visible in the shopping on-line cart can vary from the ones received in the final bill due to changes in products. These products are mainly cigarettes, alcohol, Bread, Fruit & Veg, Local Milk products, and mobile/telephone cards.

Age Restrictions

It is an offense to attempt to buy a product if you are under the required age. The offense applies also to any third party attempting to purchase any product on behalf of an under-aged Site user.

Customers placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and use the specified product so ordered. Any customer ordering a product to be delivered to a third party will be accepting the responsibility that the intended recipient of the order is of the appropriate age to receive and use the product so ordered. Greens reserve the right not to supply any age-restricted product where we reasonably believe that a customer is below the relevant minimum age.

Payments

Payments for online purchases need to be finalized by either one of the following methods:

GPRS POS - Pay with your card when we get your delivery at your door.
Cash on Delivery - Pay using cash when we get your delivery at your door.
Online Payment via Credit/Debit Cards - This requires entering your card information within our payment page to be able to process the order.BOV Cash Link Card, HSBC Quick Cash Card, APS Premier Card, VISA Cards, MasterCard Cards.

Special Arrangements may be made for the payment of orders done through the phone or fax.

Prices and Quality

The prices quoted on Greens Supermarket's Portal are resale prices and the quality of the products is guaranteed. These prices could be cheaper than the outlet in order to encourage customers to use the site. If for any reason customers are not satisfied with the quality of products delivered please return the goods to Greens Supermarket at the address quoted on the contact page for full credit. Kindly produce your delivery chit as proof of purchase.

The prices and offers on the website may not necessarily be the same as the prices offered at our outlet. Furthermore ‘Special Offers’ made on our site may not necessarily be available at our outlet, in as much as promotional offers made at our outlet may not necessarily be available on the Site.

The prices quoted are all with VAT included.

Weighted Items

Exact weight for certain sold products like meat, delicatessen items, fruit, and vegetables is extremely difficult to match exactly as per the order received. While we will try to obtain the nearest weight possible as per customers’ orders we, however, retain the right to charge for the exact weight actually made out and delivered.

Delivery

Delivery service is available to all customers ordering via our website, by phone, or via facsimile – Please ensure of leaving your contact phone/mobile no on placing your order since our staff will contact you to agree on the best suitable delivery date and time. All orders are concluded in English.

Deliveries are done in all locations in Malta. Please note that all the products will be delivered to you under temperature-controlled delivery vans in order to make sure that the products will arrive at your premises fresh.

Kindly note that a delivery charge of €5 will apply for orders below €75.00. A charge will apply to all localities.

For express deliveries, a delivery charge of €5 applies for orders below €50.00.

There is an optional handling charge of €2.50 on all deliveries NOT to ground floor level with no lift.

The minimum order that a user can place is that €20.00.

Deliveries will be carried out from Monday to Saturday between 9:00 am to 09:00 pm.

Deliveries will be carried out within 1-2 working days from receipt of order.

Orders Received by 15:00 Monday to Saturday can be delivered the same day unless otherwise specified.

Orders which are received on Sundays will be delivered on Monday.

Once you finish the order please indicate the best time for the delivery to take place. Should there be any changes one of our staff will contact you. Greens will not conduct any Deliveries on Sundays, Public Holidays. No deliveries will be made out during Stock Taking but will be carried out on the first working date thereafter – stock-taking dates will be announced beforehand on our Site.

Should you have any queries relating to our delivery system or to any of the above-listed conditions please do not hesitate to contact us via e-mail on info@greens.com.mt.

Returns

If the client would wish to return any item purchased for whatever reason, he/she may do so by returning the goods at our outlet Greens Supermarket with the receipt. From there onwards, the shop return policy will take place, hence by a credit note. Greens Supermarket Ltd Return Policy differs from product to product. This is due to the wide range of items that are in stock. Return Policies for fresh products differ from those of the condiments.

For items to be returned to Greens Supermarket Ltd they have to be in their original form, with all original labels and seals attached and intact.

Greens Supermarket Ltd will not accept any perishable products after 3 days of the purchase date and if they are not kept in their respective optimum temperature. Other Products can be returned with 15 days in their original form.

If an item is faulty then we will meet our legal obligations which will be of providing credit, provided that the item is returned within a reasonable time with proof of purchase.

Credit will be deducted on the next bill done at Greens Supermarket Ltd.

Website Maintenance

There might be certain periods whereby parts or all websites may not be available due to maintenance work. Pre advance notice will be given to customers through the Site. Should a customer have any difficulty in the use of the website please contact us via e-mail on websupport@greens.com.mt. It could result, that sometimes the site or part thereof may not be available to circumstances beyond our control. We apologize for any inconvenience this could cause.

Greens, in conjunction with its IT service provider, have ensured that all appropriate security measures possible have been implemented on this Site. Payments via Credit Cards are made through a highly secure payment gateway approved by the local banks.

Loyalty Points

Please note that during a sale period, outlets within the scheme have the right to give the value of the product with the original price value.

Green Express is not eligible for points.

Orders processed via third party organisations are not eligible for points.

For more information about the Loyalty Scheme, click here

Copyright

Designing, coding, text, and images of the respective domain names www.greens.com.mt, www.greens-supermarket.com and www.express.greens.com.mt are prohibited and cannot be used for any publication or any other resource unless prior written approval is provided by the Management.